Shipping & Policies

Payments

All payments are due before shipment. Please be aware that your order is not processed until payment is complete. From the date your order is paid I will start working on it and have it made for you usually within 4-5 days. For custom orders such as wedding and engagement rings orders can take up to four weeks.

Shipping

I usually ship within 4-5 days of receiving payment.
Within Australia: Registered Post or Express Satchel

Worldwide: Airmail with Insurance and Delivery Confirmation where available. (up to 10 working days)

For urgent deliveries, (2-4 working days) International Courier or Express Airmail may be chosen at your expense. Please contact HooDooLouLou for the exact cost, or you can estimate using the AustPost website: http://www1.auspost.com.au/pac

The buyer is responsible for any customs/import duties which may applicable. All items will be checked as "merchandise" on the customs declaration form.

**Please note that I will not be held responsible for items damaged in transit. Or for items that do not arrive.

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

Refunds are happily given according to Australian consumer law.

Basically, this means...

HooDooLouLou WILL refund or exchange if the customer:
* received an item with manufacturing fault, or was not as described
Please make contact within 7 days of receiving product if if the above has occurred.

HooDooLouLou WILL NOT refund or exchange if the customer:
* changed their mind, decided they no longer want the goods, just don’t like them, ordered goods that are the wrong size or just didn't read the listing.

Additional

Store Credit is only valid for 3 months unless otherwise stated.